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What You Agree To When You Use eu9my

These terms set out the rules that govern your account, your transactions and your use of this platform — including deposits via Touch 'n Go eWallet, Boost and GrabPay.

Account eligibility rulesDeposit and withdrawal conditionsUser rights and data handlingJurisdiction-dependent access
eu9my What You Agree To When You Use eu9my
LEGAL CONTACT

How to Reach Us on Legal or Account Matters

If you have a question about how these terms apply to your account — whether that is a dispute over a transaction, a data request, or a query about access in your region — we have three ways to get in touch. For account or payment queries tied to Touch 'n Go eWallet or GrabPay transactions, live chat is the fastest path. Email works better for formal written requests you need a record of.

Live Chat Open the chat widget from any page in your account. Our team handles legal queries on account terms, transaction disputes and access conditions. Responses are direct and on the record.
Email Support Send formal written requests — data access, account closure, terms dispute — to our support email. We acknowledge formal legal requests and respond with documented answers.
Account Help Centre Your account settings page holds links to term summaries, privacy notices and verification steps. Check there first for self-service answers before raising a formal query.
HOW WE OPERATE

Data Handling, Cookies and Account Security

We handle your account information with specific, documented practices — not a vague commitment to security. Here is what that looks like in practice across four areas: how your data is stored, how cookies work on this platform, how your account stays secure, and how long we keep your records. Players in George Town and across Malaysia can request changes to their stored information through the same support channels listed above.

Your Data

We collect the details you give us at registration — name, contact, payment method — and use them only to operate your account and process transactions via Touch 'n Go eWallet, Boost or GrabPay. We do not sell your data.

Cookies

We use session cookies to keep you logged in during a browsing session and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If we detect an unusual login attempt, we prompt re-verification before allowing access to your account wallet or payment history.

Data Retention

We retain your account records for as long as your account is active and for the period required under applicable law after closure. To request deletion or correction of your data, contact us via live chat or email.

Common Questions About These Terms

These are the questions we hear most often about how our legal terms apply. If your question is not here, our live chat team can walk you through the specific clause that applies to your account.

Access depends on local law and is available only where local law permits. You confirm your eligibility when you open an account. We do not accept accounts from regions where online gaming is prohibited.

Raise the dispute through live chat with your transaction reference number. We check our records against the e-wallet provider's logs and respond with a documented finding, usually within a few business days.

Yes. Send a written request by email and we will compile the data we hold under your account. We aim to respond within the timeframe required under applicable data protection law.

Contact us via live chat or email to initiate account closure. Any remaining wallet balance is returned to your verified payment method — such as your registered Boost or GrabPay account — after our verification check.

We notify you through the contact details on your account before material changes take effect. Continuing to use the platform after that notification means you accept the updated terms.

Our terms are interpreted in accordance with applicable law in the jurisdiction where access is permitted. If a clause is found unenforceable, the rest of the terms continue to apply without it.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.